1.Scope
This policy applies to paid purchases from GoHighr: the Single Job optimization and the credit packs. It forms part of our Terms of Service. The free scan involves no payment.
2.One-time digital purchases, no subscriptions
Every GoHighr purchase is a single, one-time payment for a digital service. There are no subscriptions, no recurring charges, and nothing to cancel to stop future payments.
- Single Job: €8.99 for one job-targeted resume for one scan.
- Job Hunt Pack: €21.99 for 5 credits, each for one job-targeted resume.
- Serious Job Hunt: €38.99 for 10 credits, each for one job-targeted resume.
3.Immediate performance and your right of withdrawal
If you are a consumer in the EU, you generally have a statutory right to withdraw from an online purchase within 14 days. For digital services that you ask to be provided straight away, the law provides that this right may be lost once the service has been performed.
Before checkout, you are asked to confirm that you request GoHighr to begin providing the paid digital service immediately after purchase, and to acknowledge that this may affect your right of withdrawal once the service has been performed. This box is never pre-ticked, and you cannot check out without choosing it.
In practice, as provided by applicable law:
- Single Job: once your job-targeted resume has been generated and made available to download, the service has been performed and the right of withdrawal may no longer apply. If you paid but no resume has been generated yet, you can cancel within 14 days of purchase for a full refund.
- Credit packs: each credit is performed when you use it to generate a resume. If you cancel a pack within 14 days of purchase, we refund the unused credits in proportion to the pack price. Credits already used are not refunded.
4.Technical failures: retry first
A generation attempt can occasionally fail for a temporary technical reason, such as a provider timeout. This does not mean your purchase is lost, and on its own it does not create a right to a refund:
- Your job stays unlocked after a failed attempt.
- You can retry generation from your scan or job page without paying again and without using another credit.
- If retrying does not work, contact support@gohighr.app and we will investigate and help you get your resume.
If we ultimately cannot deliver the resume you paid for because of a technical failure on our side, we will resolve it in line with your legal rights: by delivering it, returning the credit to your account, or refunding that purchase.
5.When a refund may be appropriate
- You were charged more than once for the same purchase.
- You were charged an incorrect amount.
- We could not deliver the purchased resume because of a failure on our side that we could not fix.
- You cancel within the withdrawal period before the service has been performed.
- Any other case where applicable law gives you a right to a refund.
6.Duplicate or incorrect charges
If you believe you were charged twice or charged the wrong amount, email support@gohighr.app with the details listed below. We will investigate and refund any duplicate or incorrect charge.
7.Preferences versus non-delivery
GoHighr generates a rebuilt resume in one standardized format from the facts in your documents. When that resume has been delivered as described, a preference for different wording, style, formatting, scores, or recommendations does not by itself give a contractual right to a refund.
We still want to hear about it. If something in your resume looks wrong, tell us. And if the delivered resume does not conform to what we describe, for example because it is missing, unreadable, or not based on your documents, you have the legal remedies available for non-conforming digital services.
8.Unusable or abusive input
GoHighr checks uploads before any payment and rejects many unusable documents, and your free scan shows how your documents were read before you decide to buy. To the extent permitted by law, we may decline refund requests or service claims where a problem results from:
- blank, corrupted, or unreadable documents;
- documents that are not a resume, or random or meaningless content, including in the job description;
- deliberately false, misleading, or malicious input;
- unsupported files;
- material you had no right to upload; or
- other misuse of the Service in breach of our Terms.
9.How credits are treated
- One credit unlocks generation for one scanned job in your account.
- A credit is used when you choose to use it, immediately before generation starts.
- A failed generation does not use an additional credit; retry at no cost.
- Credits do not expire.
- Credits have no cash value and cannot be transferred. Refunds of unused credits are handled as described above and as required by applicable law.
10.How to request a refund or report a problem
Email support@gohighr.app with:
- the email address you used at checkout or for your account;
- the date and amount of the payment;
- the job ID or job link (the address of your scan page, for example gohighr.app/scan/…), if it relates to a specific job; and
- a short description of the problem.
11.Timeline
We aim to reply to refund requests within a few business days. Approved refunds are made to your original payment method through our payment provider, and refunds after a withdrawal are made within 14 days of your request. Your bank or card issuer may take additional days to show the refund.
12.Your statutory rights
Nothing in this policy limits or excludes rights you have under mandatory consumer law, including the statutory right of withdrawal where it applies and your legal remedies if a digital service is not supplied or does not conform to the contract.